Refund policy

CLARASHOE Return & Exchange Policy

At CLARASHOE, we want you to shop with confidence. If the size does not fit or there is an issue with your order, we are happy to assist you with an exchange, subject to the conditions below.

1. Size Exchange

We offer a 7-day size exchange from the date of delivery.

To be eligible for an exchange:

  • The product must be unused, unworn and in its original condition.
  • The original shoe box, tags, packaging and accessories must be intact.
  • The exchange request must be raised within 7 days of delivery.
  • Only one exchange per order/product will be allowed.
  • Exchange is subject to stock availability.

A ₹99 reverse pickup and exchange handling charge will be applicable for size exchanges.

If the requested size is unavailable, we will provide CLARASHOE Store Credit of the eligible product value, which can be used for a future purchase.

2. No Refund Policy

CLARASHOE follows a No Refund Policy.

We do not provide refunds to the original payment method for:

  • Size issues
  • Change of mind
  • Product preference
  • Colour preference
  • Customer ordering an incorrect size
  • Customer refusing or no longer wanting the product

Where an eligible exchange cannot be completed, store credit may be issued instead of a monetary refund, subject to this policy and applicable law.

3. Wrong, Damaged or Defective Product

If you receive:

  • A wrong product
  • A wrong size different from what you ordered
  • A damaged product
  • A manufacturing-defective product

please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Clear photographs of the product
  • Clear photographs of the packaging
  • Unboxing video, where available

After verification, we will arrange a replacement at no additional cost.

If the same product or size is unavailable, we may offer:

  1. Another product of equivalent value, or
  2. CLARASHOE Store Credit.

No reverse pickup charge will apply where the error is verified as being from our side.

4. Sale & Discounted Products

Products purchased during a sale, promotion or using a discount code are also eligible for size exchange within 7 days, unless the product is specifically marked:

FINAL SALE – NO EXCHANGE

Final Sale products cannot be exchanged for size or preference reasons.

However, if a Final Sale product is received damaged, defective or incorrect, please contact us within 48 hours and we will assist you accordingly.

5. Exchange for a Different Product

If you wish to exchange your purchased product for a different CLARASHOE style, the request may be accepted subject to availability.

If the new product is of a higher value, the customer will need to pay the difference.

If the new product is of a lower value, the balance amount will be issued as CLARASHOE Store Credit.

No cash refund will be provided for the difference.

6. Conditions Where Exchange Will Not Be Accepted

We may reject an exchange request if:

  • The product has been worn or used.
  • The sole shows signs of wear.
  • The product is dirty, stained, scratched or damaged after delivery.
  • Tags or original packaging are missing.
  • The shoe box is damaged due to improper customer packaging.
  • The request is made after the exchange period.
  • The product has been altered or modified.
  • The product was purchased as a Final Sale item, except in case of a verified defect/wrong item.

We request customers to try footwear on a clean and soft indoor surface until they are sure about the size and fit.

7. Reverse Pickup

Where reverse pickup service is available, CLARASHOE will arrange collection from the delivery address.

For normal size/style exchanges:

Reverse Pickup & Exchange Fee: ₹99

For verified wrong, defective or damaged products:

Reverse Pickup Fee: FREE

If reverse pickup is unavailable at the customer's pincode, the customer may be required to send the product to our designated return address.

8. Store Credit

Where applicable, store credit will be issued after the returned product successfully passes our quality check.

Store credit:

  • Can be used on www.clarashoe.com
  • Cannot be redeemed for cash
  • Cannot be transferred to a bank account, UPI, card or other payment method
  • May be used toward another CLARASHOE purchase

Any validity period for store credit will be communicated at the time it is issued.

9. Cancellation

Orders may only be cancelled before they are processed or shipped, subject to approval.

Once an order has been packed, dispatched or handed over to the courier partner, it cannot normally be cancelled.

For COD orders refused at delivery, repeated refusal may affect future COD availability.

10. Exchange Processing Time

Once the returned product reaches us and passes the quality check, the replacement order will generally be processed within 2–5 working days.

Delivery time after dispatch may vary depending on the customer's location and courier serviceability.

11. Colour & Appearance

Actual product colour may vary slightly due to:

  • Screen brightness
  • Device display settings
  • Lighting during photography

Minor colour variations will not normally be considered a manufacturing defect.

12. Contact Us

For exchange or order-related assistance, please contact the CLARASHOE customer support team with your:

Order Number + Registered Mobile Number + Issue Details

Website: www.clarashoe.com